Returning policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days, but since our products are all made to order and customized, you should have a valid reason, as such the product is defective or incorrect (like not the ordered size, color, etc.). The withdrawal period will expire after 14 days from the day on which you acquire, or a third-party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement by electronically fill in and submit the contact form on our website. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (for example by email) without delay. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract with a valid reason, we shall reimburse you all payments received from you. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. You shall send back the goods without undue delay and that we will receive the goods not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back and that we received the goods before the period of 14 days has expired. We may withhold reimbursement until we have received the goods back without and after close inspection not showing any sign of been worn or damaged. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. You will have to bear the direct cost of returning the goods.